IT Support Services

We’re among the North East’s established IT specialists. Rather than shout about it, we let our work and our clients speak for us.

Why Choose Outsourced IT Support?

Cost Efficiency

For many SMEs, the total cost of hiring and retaining in-house IT staff is difficult to justify. Outsourcing gives you access to a full team of specialists for a predictable fee—without the overheads of recruitment, training, and salaries.

Continuous Expertise

Technology moves quickly. In-house roles can become absorbed by day-to-day tasks, leaving little time to stay current. At Total Business Group, staying up to date is our job. We track developments, validate what matters, and apply best practice to your environment.

Right First Time

Critical IT decisions shouldn’t be guesswork. Our certified engineers bring proven methods, robust documentation, and measurable outcomes—reducing risk from day one.

What We Offer

• Server, application, and network support across Microsoft, HP, Cisco, and core network infrastructure
• Helpdesk and remote support delivered by trained customer service professionals
• IT facilities management for sites, users, and assets
• Remote monitoring, alerting, and proactive management
• Managed network security services
• Co-managed or fully managed ICT services

No Jargon—Plain English

We explain complex topics in clear, straightforward language so you can make confident decisions. If you prefer, we’ll translate the technical detail into practical options and outcomes.

“Total Business Group provides a complete package—from hardware to software and IT support—in a complex cathedral environment. They have worked with us to deliver the best possible network in a challenging medieval building.”

V. Ward, Durham Cathedral

Talk to Us

Prefer a quick conversation? We’ll walk you through options in plain English and recommend a right-sized plan for your organisation.

Request a consultation or call us to speak with a specialist.