Total Business Group are now a GOLD Customer Service Certified Partner
In August 2013, Total Business Group became the first in the North East, and one of only a few main dealers in the UK to achieve the stringent Ricoh Gold Standard certification for delivery of excellence in customer service.
As a customer, we know that you demand from your suppliers the very best in quality, service, support and value. The Ricoh certification programme is an assurance that these demands are met or exceeded. The certification focuses on key areas of customer importance, including technical competency, use of quality supplies, customer focus, service systems & procedures. TBG met the highest standards in all these areas.
The benefits of choosing a Ricoh certified partner are explained by Paul Cheetham, Indirect Channel Director, Ricoh UK, "Customers are continually demanding more from their suppliers and have been asking for a way to identify dealers who operate to the highest standards. The Ricoh certification programme is the vehicle to deliver to customers the endorsement of our dealers whom achieve the highest standards in the marketplace for sales, service and support. These individual certifications make it easy for customers to identify a local dealership with the relevant expertise and full support of Ricoh UK.”
The Ricoh certification programme identifies those dealerships that operate to the highest standards both internally within their business and externally to their customers. Each certification is a clear recognition of investment in people, processes and technology from a sales and customer service perspective.
Every dealer achieving certification has been rigorously assessed and annually audited to ensure that quality standards are maintained. In this way, as a potential customer, you can be confident that the solutions and service being proposed will satisfy your requirements. Each certification awarded demonstrates that dealer’s commitment to the following core values:
Achievement of industry best practice
Attainment of the highest quality standards
Premium service to ensure maximum product performance
Highly skilled staff and capabilities to meet customer needs
Consultative sales approach
Customer-centric systems and processes
Ability to present a sophisticated offering in clear and easy to understand manner
Commitment to customer feedback and continuous improvement
Commenting on the award, Rob Winter, Managing Director of TBG, said "For 21 years we have provided the Ricoh product to our customers, and have never been let down by the product, the company or the support they offer us. We in turn strive to deliver the same quality support and service excellence.”